MPI-K9 Standard Operating Procedure (SOP)

Field Operations — Circle Center Mall & Bottleworks Hotel

Prepared for: Field Operations Manager, Southeast Division
Managed by: Coty Losee and Oda Poole
Effective Date: January 1, 2026

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1. Purpose

To establish consistent operational, disciplinary, and communication standards for all MPI-K9 personnel assigned to Circle Center Mall and Bottleworks Hotel. These procedures ensure professionalism, accountability, and safety across all shifts.

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2. Shift Structure

Shift Hours
• Day Shift: 7:00 AM – 3:00 PM
• Evening Shift: 3:00 PM – 11:00 PM
• Night Shift: 11:00 PM – 7:00 AM

Arrival and Relief Protocol
• Officers must arrive and be on post at the start of their scheduled time.
• "On post" means fully dressed, equipped, and relieving the prior shift.
• Walking into the facility at your start time is considered late.

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3. Communication Protocol

Reporting to Management
• Any incident or report must be verbally communicated to management before written submission.
• No report should ever be submitted without managerial awareness.

Office Hours and After-Hours Policy
• Office Hours: 7:00 AM – 9:00 PM
• After-hours contact (9:00 PM – 7:00 AM) is for emergencies only.
• Emergencies include safety threats, serious incidents, or urgent issues requiring immediate action.
• Do not contact management after hours for scheduling, time-off requests, or routine updates.

Team Chat Acknowledgment
• All management announcements, posts, or directives in the team chat must be acknowledged by every team member.
• Failure to acknowledge a message is considered a first verbal disciplinary warning.

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4. Attendance and Punctuality

Lateness Policy
• If you will be late, notify management as soon as the delay is known.
• Notification must happen before your scheduled start time.
• A no-call/no-show will result in immediate disciplinary action.

Call-Outs and Absences
• Time-off requests must follow the vacation policy in Section 6.
• Unapproved absences or repeated tardiness may result in suspension or termination.

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5. Appearance and Conduct

Dress Code
• Uniforms must be clean, pressed, and complete at the start of every shift.
• Officers must be fully ready to assume their post when clocking in — not preparing after arrival.

Professional Behavior
• No loitering, sleeping, eating, or personal phone use while on post.
• Maintain professional appearance and demeanor at all times.
• Treat all employees, guests, and management respectfully.
• Do not engage with or attempt to detain shoplifters inside the mall. That is the responsibility of law enforcement or designated security personnel.

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6. Vacation and Time-Off Requests
• Requests must be submitted a minimum of two weeks in advance in writing or through the designated scheduling system.
• Approval is based on staffing levels and management discretion.
• Excessive or last-minute requests may be denied.
• Unapproved time off is grounds for disciplinary action.

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7. Task Lists by Location

Circle Center Mall
• Conduct visible patrols throughout assigned zones.
• Report suspicious activity immediately.
• Assist mall management when requests align with MPI-K9 policy.
• Maintain detailed activity logs per shift.

Bottleworks Hotel
• Conduct lobby and perimeter patrols.
• Maintain guest safety and assist when appropriate.
• Log all vendor entries, service calls, and guest incidents.
• Ensure the property remains orderly and secure at all times.

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8. Disciplinary Tiers

Tier Infraction Example Consequence
Tier 1 – Verbal Warning Late acknowledgment of team chat post, first tardy offense Verbal documentation
Tier 2 – Written Warning Repeated lateness, uniform issues, failure to report incidents Written disciplinary form
Tier 3 – Final Warning Missed shift without notice, disrespect toward management, unapproved absence Probation or suspension
Tier 4 – Termination Continued violations, dishonesty, breach of conduct Dismissal


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9. Emergency Procedures
• Follow all site-specific emergency plans (fire, medical, threat, or evacuation).
• Notify management and local authorities as required.
• Submit a written incident report immediately following the event.

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10. Acknowledgment

All personnel must review, sign, and date this SOP prior to active duty.
Failure to comply with these policies may result in disciplinary action or termination.